Textile Restoration Order Management Information System

Getting Started

Download our Excel article list blank, or our CSV article list blank. Fill in the article table and email us the document. We can collaborate in an ad-hoc manner from there on the remaining considerations outlined below.

Most of the work involved in getting started with Tromis is done from the Administration and Maintenance menus. The list below attempts to direct you, in sequence, to the steps you need to take to begin using Tromis. Watch for the help button on the top right of the page for page-specific help.

Administration

Maintenance

Pre-populated Tables

Pricing Model

Before proceeding to input categories, sub-categories, and articles, you may need to consider how best to structure your cleanable article hierarchy. Tromis supports two pricing models: individual article, and upcharge. In individual article pricing, all articles have a price and can be placed on orders independently of other articles. In the upcharge pricing model, a sub-category must be marked as an "upcharge" sub-category, and then one of the articles within it must be marked as the base. Only the base article in an upcharge sub-category can be placed alone on an order, all others must be added to a base article as upcharges. A partial example of a category structure using the individual article pricing model might be: A partial example of a category structure using the upcharge pricing model might be: The upcharge model may reduce the number of articles required, while the individual article model will probably make input faster. Note that upcharges can have negative prices, thus making them "downcharges", as might be required for a very short skirt. Note, best of all, that you can mix models in your price list. Use the "Upcharge" checkbox on Maintenance > Sub-Categories > Detail to designate which model the Sub-Category should use.

Package Control

When you have set up all the packaging rules for your articles and all articles on a restoration order have been either cleaned or rejected, the order may then be assembled. Assembly refers to the process of placing articles in packages, such as garment bags, laundry boxes, or reject boxes. First, you must create "order package" records into which the articles will be placed for storage and/or delivery. The Packages page is reached by clicking the box button for the order. From the Packages page, new order package records can be added using the button. This is a somewhat heuristic step, in that you can generate a ballpark number of packages of each type required, (for each room, if applicable), and then either add more packages or delete unused ones as needed, later in the process. In order to help you get in the right ballpark, the system tells you how many articles from the order remaining to be packaged are allowed to go into each package type. Package Labels can be printed using the button. Note that labels may be printed selectively using the checkboxes in the "Label" column of the package list, and also that the checkbox in the header itself will toggle all other checkboxes on the page. The labels generated will fit on 8.5 x 11 inch Avery 5163/8163 label sheets. Having generated the necessary package records, articles can then be placed in packages using the items button for the particular package row, from the Packages page. On the ... > Packages > Articles page, if an article has a quantity of only 1, clicking on the checkbox in the "Packed" column is all that's required to place that article in the package. If the article has a quantity > 1, you are required to enter a quantity packed for the article. Note that not all articles on the order will be available to be placed into any given package. The rules for when an article is "packable" are as follows: i) the article is not already fully packed in some other package or packages, ii) the article is packable in the package type, as configured in Maintenance > Articles > Packages, and iii) if the package is assigned to a room, the article must be from that room. When the package is full, you should click on the "Package is Complete" checkbox on the Packages > Articles page.
When all items have been packed, you may then use the button to get rid of extra order package records, and the button to set the date done on the order record, (thus changing the order's status). Note that the header information on the packages page includes advice as to how many tags have been packed. See
Processing Orders below for more information about processing orders.

Location Tracking

Once the order has been fully assembled, it may need to be stored. This process consists of designating the packages created in the Assembly step for placement in a storage location. Three facilities are provided in support of the Storage process. See Processing Orders below for more information about processing orders.

List Navigation

On pages where there is a list of rows, at the bottom left of the list is position text, such as "1 - 8/367", which tells you that you are viewing rows 1 to 8 of 367 rows which meet the selection criteria. To navigate through the records in the current selection, use the first page button , the previous page button , the next page button , and the last page button , all of which are located at the bottom right of the list.

Selection Criteria
In order to quickly find the record(s) you wish to work on, it is most efficient to use the selection criteria to filter and/or sort the list above:

After you have made your sort and filter selections, click the refresh button to reload the list. Note that the list does not automatically return to the top of the new selection, rather, it will stay at whatever page you were previously viewing.

Page Navigation

Use the back button to return to the previously visited page.

At the top of the page there is a location bar with a gray background, which shows your current location in the application's structure. You can use the underlined words in the location bar to navigate to pages previously visited.

At the bottom of the page is a list of the links from you home menu. These, too, are provided for you to navigate from page to page however you wish.

Processing Orders

ActionPage AccessNotes
InitiationOrders,Intake,DeliveryClick on any of the named pages, and provide the required information. At this step, the operator can enter information about the insured, including directions to the site, as well as the planned pick-up time, if applicable. "Intake Complete" flag will be false; Date Received will be automatically set; Discount and other values will default from Customer record; Date Done and Date Shipped will be empty; Order is on hold with a hold note of "Authorization". Also at this time, the operator may specify from which rooms the textiles should be removed, using the removals button from the Order or Delivery page. The pickup team may then be given the "Packout" document for the order, generated from the order documents page, which is designed to provide them all the information they need to do the packout.
IntakeIntake > The intake operator first sets the starting tag number, then adds articles by choosing category, sub-category, article type, color and pattern. If the articles were packed-out by room, the rooms would have been set up using the room button from the initiation step, and the intake operator may optionally attach the article to a room, as well. In the interest of maximum efficiency for the majority of articles, quantity and some other settings are not available on the intake touch screen page. When the operator needs to change other information about an article, or correct an input mistake, he/she must use the button, or the button on the touch screen page and pick the item to enhance from there.
Intake CompletionIntake > DetailThe intake order header detail is reached by clicking on the work order from the intake page. On this page, when the operator clicks on Intake Complete and updates the record, the order is now on hold. In response to this event, the system will send an "Order Made Active" email to the system administrator, who can then begin the processs of getting authorization to proceed with cleaning.
AuthorizationOrdersThe administrator would now generate documents about the order from the order page using the order document button , and deliver them to the customer in order to gain authorization to proceed with cleaning, if applicable. The order documents page will allow either printing of documents, or attachment of them to an email.
AssemblyOrders > Packages, Assembly > Packages, Delivery > PackagesSee Package Control above.
StorageOrders > Packages, Assembly > Packages, Delivery > PackagesSee Location Tracking above.
DeliveryOrders,DeliveryWhen the insured is ready to take delivery of an order, the "Delivery Information" section of the order detail may be used to plan the delivery. All the information required to locate and load the packages, and then to delivery is provided on the Delivery order document. The order Delivery document provides a blank "Loaded" column, and a blank "Shipped" column, so that it may be used as a checklist as these steps are performed on the packages making up the order. When delivery has occurred, the operator then may mark the order packages as loaded, and delivered and/or mark the entire order as shipped, using the "mark shipped" button .